The United States Civil Service Job-Applicant Processing Center at Macon, Georgia had earlier acquired a W-301 OMR Scanning system to process application forms for all job applicants seeking a Civil Service job with the United States Government. (Any position from a clerk to an Air-Traffic Controller). Thus, this was an extremely important account for us, not only in terms of prestige for our own business, but to avoid any foul-up or scandal that would 'rock' the country. Accordingly, whenever the USCS Testing Center Director, Ken Mayhew, called for assistance, we were on the plane headed for Macon! This package of documents relates to one such call from Mr. Mayhew. The first section contains an internal 9-page WLC memo to staff members, dated June 17, 1977, drafted by Bob Roelf, with additional notes and assistance from John McMillin, following our two day site visit on June 14-15, 1977. The purpose of the visit is described, the Summary of observations and Problems, and recommendations for the Director's attached '20issues complaint list', and finally, a 4-page printout from the Director. All problems were resolved satisfactorily